(Updated 16 May 2019)
We understand that your privacy and the security of your personal information is extremely important. This notice sets out what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you.
This policy applies if you interact with us through our online shops by using any of our website (the “Site”) or interacting with us on social media (our “Services”). For information collected under this Privacy Notice, Sodahome™ is the data controller that is responsible for your privacy.
There are three general categories of information we collect:
- Information you give to us;
- Information we automatically collect from your use of the Site;
- Information we collect from third parties.
We use your information in several different ways. What we do with your information depends on when we collect it and what we collect. We may anonymize your information for any purpose permitted by applicable laws.
How we use the Information you give to us
We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfill our contract with you when you place an order.
Sending you account information
We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site or the terms and policies that apply to them.
Communication, marketing and advertising
We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.
Accept payment, fulfill orders, provide refunds
We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.
How we use the Information we automatically collect from your use of the Site
To provide customer service and process returns
We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience.
To create and maintain a secure environment
We have a legitimate interest in protecting the Site to comply with applicable law and to measure the adequate performance of our contract with you.
Analytics, training and quality assurance
We may use automatically collected information to train our staff and perform internal analytics and performance monitoring. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.
Information we collect from third parties, such as third party services (such as if you link, connect, or login to the Site with your Facebook, Instagram or Twitter accounts) or other sources (such as your contacts or brands we partner with)
We may obtain your information from a friend or other contact who wants to invite you to use the Site or App. We will use your information to facilitate your invitation and administer our referral program.
To create and maintain a secure environment
We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.
Communication, marketing and advertising
We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.
We share your information with the following recipients as an essential part of being able to provide the Site related Services, including customer service, to you:
We share your information with third parties only as described in this Privacy Notice, with your consent, and as disclosed at the time we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.
The Site also may from time to time offer publicly-accessible blogs, reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your information from blogs, customer reviews or forums, please see Your Rights below. Please note that in some cases we may be unable to remove your information.
The Site use social plugins, which allow you to interact with us through your Facebook, Instagram, Twitter, and other social media accounts. If you visit a page of our Site that contains such a plugin, your browser establishes a direct connection to that social media's webservers. The content of the plugin is transmitted by the social media site directly to your browser and incorporated by the social media site into the Site. By integrating the plugins, the social media site receives the information that your browser has accessed the corresponding page of our Site, even if you do not have an account or are currently not logged in to your account. We have no control over the extent and use of information that the social media site collects using this plugin.
If you interact with a social media plugin by, for example, clicking a "Like" button or leaving a comment, the corresponding information is also transmitted directly to the social media server and stored there. Depending on your settings, the information will also be posted on the social media site and displayed to your contacts or friends on the social media site. The social media site may use this information for the purpose of advertising, market research and tailor-made pages.
To understand what information social media sites collect when you interact with their plug-ins, please review their privacy policies. You may also have the option to change your settings in the social media site to prevent the collection of your information.
We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Data transmitted to the Site is encrypted using Transport Layer Security (TLS). We use a PCI compliant secure credit card processor and do not save your full credit card number on our information systems while placing an order.
When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.
You have the following rights related to the information that we maintain about you:
If you have any questions or concerns, please reach out to us using the contact form.
We may change this Privacy Notice from time to time to reflect new ways that we process your information. If we make significant changes that affect your information, we will provide you notice of such changes through the Site, the App, by email, or some other means of contact. This notice will give you an opportunity to review the changes before we use your information in these different ways.
oWe use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. The information generated by the Google Analytics cookies is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on this Site, your IP address will be shortened by Google prior to transferring it to the USA. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. You can prevent Google's collection of your information through the Google Analytics cookies by downloading and installing available browser plug-ins, for example the browser add-on for disabling Google Analytics.
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