Privacy Policy

(Updated 16 May 2019)

We understand that your privacy and the security of your personal information is extremely important. This notice sets out what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you.

This policy applies if you interact with us through our online shops by using any of our website (the “Site”) or interacting with us on social media (our “Services”). For information collected under this Privacy Notice, Sodahome™ is the data controller that is responsible for your privacy.

There are three general categories of information we collect:
- Information you give to us;
- Information we automatically collect from your use of the Site;
- Information we collect from third parties.

We use your information in several different ways. What we do with your information depends on when we collect it and what we collect. We may anonymize your information for any purpose permitted by applicable laws.

How we use the Information you give to us

  •          Your name and contact details (such as your email address, mailing address, phone number and password)

Registration

We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfill our contract with you when you place an order.

Sending you account information

We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site or the terms and policies that apply to them.

 

  •          Additional profile information (such as date of birth, gender, location and preferred language)

Communication, marketing and advertising

We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

 

  •          Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)

Accept payment, fulfill orders, provide refunds

We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.

 

  •          Your communications and contact history with us (such chat and instant messages, or communications with our social media channels)
  •          Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)

 

How we use the Information we automatically collect from your use of the Site

  •          Purchase history and saved items (such as what you bought and what you've placed in your cart or saved items)

To provide customer service and process returns

We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience.

 

  •          Log data and device information (such as details about how you've used the Site, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)

To create and maintain a secure environment

We have a legitimate interest in protecting the Site to comply with applicable law and to measure the adequate performance of our contract with you.

 

  •          Geo-location information (such as IP address, browser information or mobile GPS information)
  •          Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers)

Analytics, training and quality assurance

We may use automatically collected information to train our staff and perform internal analytics and performance monitoring. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.

 

Information we collect from third parties, such as third party services (such as if you link, connect, or login to the Site with your Facebook, Instagram or Twitter accounts) or other sources (such as your contacts or brands we partner with)

  •          Your name and contact details (such as your email address, mailing address, phone number and password)

Non-member referrals

We may obtain your information from a friend or other contact who wants to invite you to use the Site or App. We will use your information to facilitate your invitation and administer our referral program.

To create and maintain a secure environment

We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.

 

  •          Social media handles (such as your Twitter or Instagram handle)
  •          Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site)

Communication, marketing and advertising

We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

 

We share your information with the following recipients as an essential part of being able to provide the Site related Services, including customer service, to you:

  •          Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.
  •          Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors (such as Paypal or Stripe) you choose to use their service.
  •          Government and law enforcement agencies, to comply with a legal process, subpoena, order, or other legal or regulatory requirement; or enforce our Terms of Use or other policies; or pursue available legal remedies or defend legal claims.

 

We share your information with third parties only as described in this Privacy Notice, with your consent, and as disclosed at the time we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.

The Site also may from time to time offer publicly-accessible blogs, reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your information from blogs, customer reviews or forums, please see Your Rights below. Please note that in some cases we may be unable to remove your information.

The Site use social plugins, which allow you to interact with us through your Facebook, Instagram, Twitter, and other social media accounts. If you visit a page of our Site that contains such a plugin, your browser establishes a direct connection to that social media's webservers. The content of the plugin is transmitted by the social media site directly to your browser and incorporated by the social media site into the Site. By integrating the plugins, the social media site receives the information that your browser has accessed the corresponding page of our Site, even if you do not have an account or are currently not logged in to your account. We have no control over the extent and use of information that the social media site collects using this plugin.

If you interact with a social media plugin by, for example, clicking a "Like" button or leaving a comment, the corresponding information is also transmitted directly to the social media server and stored there. Depending on your settings, the information will also be posted on the social media site and displayed to your contacts or friends on the social media site. The social media site may use this information for the purpose of advertising, market research and tailor-made pages.

To understand what information social media sites collect when you interact with their plug-ins, please review their privacy policies. You may also have the option to change your settings in the social media site to prevent the collection of your information.

 

We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Data transmitted to the Site is encrypted using Transport Layer Security (TLS). We use a PCI compliant secure credit card processor and do not save your full credit card number on our information systems while placing an order.

We will keep your information for as long as you have an account or as long as we need it to fulfil the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other legitimate business purposes (so long as keeping it for such purposes does not infringe upon your privacy rights).

When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.

 

Your rights

You have the following rights related to the information that we maintain about you:

  •          The right to be informed about how your information is used. This is the reason we provide this Privacy Notice to you.
  •          The right to access the information we hold about you.
  •          The right to request the correction of inaccurate information we hold about you. You can correct some of this information in your account settings.
  •          In some circumstances, the right to request that we delete your information, or stop processing it or collecting it.
  •          The right to stop direct marketing messages, which you can do through your preferences or by clicking on any "unsubscribe" link in any marketing email you receive from us. You also have the right to withdraw your consent for other processing activities for which you have given us your consent.
  •          The right to request that we transfer your information either to you or a third party.
  •          The right to complain to your data protection regulator.

If you have any questions or concerns, please reach out to us using the contact form.

 

We may change this Privacy Notice from time to time to reflect new ways that we process your information. If we make significant changes that affect your information, we will provide you notice of such changes through the Site, the App, by email, or some other means of contact. This notice will give you an opportunity to review the changes before we use your information in these different ways.

 

 

Our cookie policy

 

We use cookies when you visit our Site to analyze the web traffic, to optimize the performance and content of the website and to promote trust and security. Cookies are small text files that are stored by your Internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies:

  •          Functionality cookies, which allow you to navigate the site and use our features.
  •          Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site, and to identify ways to improve both its functionality and your shopping experience. For example:

oWe use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. The information generated by the Google Analytics cookies is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on this Site, your IP address will be shortened by Google prior to transferring it to the USA. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. You can prevent Google's collection of your information through the Google Analytics cookies by downloading and installing available browser plug-ins, for example the browser add-on for disabling Google Analytics.

  •          Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.
  •          Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who have already taken an interest in our products both on our Site and on third party websites.

You can prevent the use of cookies by changing the settings in your web browser so that it does not accept new cookies, or it informs you about new cookies, or it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site.


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